We process and send orders during our main service hours, Monday to Friday, from 9:00 am to 15:00 pm Eastern time. Orders which are placed out of this time will be processed on the next following working day.
All deliveries are handled by our shipping partner Canada Post.
As soon as an order is made and the payment has been received and authorized, we try our very best to ship your item(s).
Please note that we are stating the estimated delivery time, and Famluxy cannot be held accountable for any third party.
RETURNS & REFUNDS
We can offer a full refund provided you get in touch within 14 days of placing your order (within 7 days for Sale items) via email on firstname.lastname@example.org where we will explain the return procedure to you. Please note unwanted item(s) have to be returned undamaged, unworn and in their original packaging. (Shipping cost is on yours)
Please bear in mind that due to the hand made nature of our jewellery, items may very slightly be different to the ones shown in the photographs. We strive to display and describe items as accurately as possible as well as showing the colours of our jewellery at their best, however as computer screens vary, we cannot guarantee the full accuracy of any colour.